Support
We answer within 2 business days.
Contact
Email [email protected]. Please mention the email address of your ZoomRead account (never send your password).
Cancel a subscription
iPhone/iPad: Settings → your name → Subscriptions → ZoomRead. Android: Google Play → Payments & subscriptions → Subscriptions. Deleting the app does not cancel the subscription.
Restore purchases
Open the Parent area → Subscription → Restore purchases, signed in with the same store account you bought with.
Delete the account
Parent area → Settings → Delete account, then confirm with your password. Everything is deleted at once. You can also ask us by email.
Forgot password
Tap “Forgot password” on the sign-in screen. If the email does not arrive within a few minutes, write to us from the account’s email address.
Reading aloud does not work
Allow microphone access in the device settings (Settings → ZoomRead → Microphone) and read in a quiet room.